Effective Date: May 29, 2026
VAM Law, APC is a California law firm located in Glendale, California. This Privacy Policy explains how we collect, use, disclose, retain, and protect information submitted to us through our website, online forms, Facebook/Instagram lead forms, advertisements, email, telephone calls, text messages, document uploads, consultations, and other communications with our office.
In habitability and tenant-related matters, we represent tenants only. We do not represent landlords or property owners in claims against tenants.
This Privacy Policy does not create an attorney-client relationship or a contract for legal services. An attorney-client relationship is formed only when our office agrees to represent you and any required written agreement is signed or otherwise confirmed in writing.
1. Information We Collect
We may collect information that you provide to us or that is generated when you interact with our website, forms, advertisements, or office. This may include:
- Name, phone number, email address, mailing address, preferred language, and preferred contact method;
- Information about your potential legal matter, including rental housing conditions, landlord or property manager information, insurance claims, injuries, accidents, damages, dates, witnesses, complaints, repairs, notices, and related facts;
- Documents and evidence, including leases, rent receipts, photos, videos, text messages, emails, notices, repair requests, inspection reports, medical records, bills, and receipts;
- Health, safety, household, and damages information that you choose to provide for intake or case-evaluation purposes;
- Website and technical information, such as IP address, browser type, device information, pages visited, cookies, analytics data, advertising interaction data, and similar information;
- Communications with our office, including calls, voicemails, emails, text messages, WhatsApp messages, form submissions, and document uploads.
2. How We Use Information
We may use information to:
- Review and evaluate your inquiry or potential legal matter;
- Contact you about your inquiry, documents, or potential claim;
- Determine whether our office may be able to assist you;
- Check for conflicts of interest;
- Gather and organize documents, photos, videos, and other evidence;
- Communicate with you or an authorized family member, representative, co-tenant, witness, or other contact;
- Provide legal services if you become a client;
- Prepare claims, notices, demands, correspondence, court filings, discovery, settlement materials, and other legal documents;
- Communicate with opposing parties, insurance companies, landlords, property managers, courts, government agencies, experts, vendors, and others when necessary or appropriate for a legal matter;
- Manage our law office, technology systems, advertising, analytics, security, and business operations;
- Comply with legal, ethical, court, regulatory, professional, and recordkeeping obligations.
3. Tenant and Habitability Matters
For tenant and habitability inquiries, we use information to evaluate unsafe, unhealthy, or unlivable rental housing conditions, including leaks, mold, pests, plumbing problems, sewage backups, electrical problems, lack of heat, unsafe stairs or floors, broken windows or locks, common-area hazards, retaliation, eviction notices, damaged property, health symptoms, and related damages.
We do not provide tenant intake information to landlords or property owners for their independent use or benefit. If you become a client or authorize us to proceed, information may be disclosed when necessary or appropriate to evaluate, investigate, present, negotiate, or pursue your claim.
4. Prospective Clients
Contacting our office, submitting a form, leaving a voicemail, sending an email or text message, uploading documents, or communicating through Facebook/Instagram does not automatically create an attorney-client relationship.
Even before representation is confirmed, we take reasonable steps to protect information submitted to our office. Communications made for the purpose of seeking legal services may be subject to duties owed to prospective clients under applicable law and professional responsibility rules.
Please do not assume that our office represents you unless representation is confirmed in writing. If you have an emergency, eviction deadline, court deadline, lockout, utility shutoff, or immediate safety issue, seek prompt legal assistance and do not rely only on submitting an online form.
5. How We Disclose Information
We may disclose information when appropriate to:
- Our attorneys, staff, intake team, paralegals, case managers, and office personnel;
- Co-counsel, referral counsel, investigators, experts, consultants, interpreters, inspectors, medical providers, lien negotiators, court reporters, mediators, and other case-support professionals;
- Service providers that help us operate our website, advertising, intake systems, phone systems, email, cloud storage, case-management software, document systems, e-signature tools, payment systems, analytics, cybersecurity, and similar services;
- Courts, opposing counsel, insurance companies, landlords, property managers, government agencies, claims administrators, lienholders, witnesses, experts, mediators, arbitrators, and other participants when necessary, appropriate, authorized, or legally required in connection with a legal matter;
- Others when required or permitted by law, court order, subpoena, regulation, legal process, professional responsibility obligations, or to protect our rights, clients, staff, systems, or the public.
We do not sell personal information for money. We do not sell tenant leads. We do not provide tenant intake information to landlords or property owners for their independent use or benefit.
6. Facebook, Instagram, Advertising, Cookies, and Analytics
We may advertise through Facebook, Instagram, Google, and other platforms. If you submit information through a Facebook or Instagram lead form, online advertisement, website form, or similar tool, we may receive and use that information to review your inquiry, contact you about your potential legal matter, request documents or photos, and evaluate whether our office may be able to assist you.
Our website, advertisements, and online forms may use cookies, pixels, analytics tools, advertising tools, call-tracking tools, and similar technologies. These tools may help us understand how people find and use our website, measure advertising performance, improve our forms, prevent misuse, and communicate with people who request information from our office.
Third-party platforms such as Facebook, Instagram, Google, or similar services may collect and process information under their own privacy policies and terms. We may receive information that you choose to submit through those platforms.
Some browsers provide “Do Not Track” signals. Because there is not one uniform industry standard for responding to all browser-based “Do Not Track” signals, our website may not respond to every browser-based signal. Where legally required and technically feasible, we will honor applicable privacy choices, including legally recognized opt-out preference signals.
7. Calls, Texts, Email, and WhatsApp
If you provide your phone number or email address, we may contact you about your inquiry, intake, documents, potential claim, or legal matter. Communications may include phone calls, text messages, emails, voicemails, WhatsApp messages, or similar methods.
We will obtain consent where required by law before sending marketing or automated communications. Message and data rates may apply. You may ask us to stop marketing-related communications. If you become a client, we may still need to contact you about your case.
8. Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information in our possession. No method of electronic transmission or storage is completely secure, and we cannot guarantee complete security.
We retain information for as long as reasonably necessary for intake review, conflict checking, legal representation, file management, accounting, recordkeeping, legal compliance, professional responsibility obligations, dispute resolution, security, and business operations.
If we do not accept your matter, we may still retain limited information for conflict checking, recordkeeping, compliance, fraud prevention, security, or other legitimate law office purposes.
9. Your Choices and California Privacy Rights
You may contact us to request that we update, correct, or delete certain information, subject to legal, ethical, professional, and operational limits.
California residents may have privacy rights under applicable California law. Depending on the law that applies to our office and the information at issue, these rights may include the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.
We may need to verify your identity before responding to a privacy request. We may deny or limit a request when permitted or required by law, including where information is needed for conflict checks, legal services, legal claims, client files, accounting, court obligations, regulatory obligations, professional responsibility obligations, security, fraud prevention, or compliance.
10. Children and Minors
Our website and intake forms are intended for adults seeking legal assistance. We do not knowingly collect information directly from children under 13 without appropriate authorization.
In some legal matters, an adult may provide information about a minor, such as a child living in a rental unit or a minor who was injured. We use that information for intake, case evaluation, legal representation, or related law office purposes.
11. Third-Party Websites and Platforms
Our website, advertisements, emails, text messages, or other communications may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices of third parties, including Facebook, Instagram, Google, payment processors, document-upload platforms, analytics providers, or other outside services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and post the revised policy on our website. The version posted on our website will be the current version.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact:
VAM Law, APC
655 N. Central Avenue, 17th Floor
Glendale, California 91203
Phone: 844-444-6060
Fax: 844-444-3030